1. Introduction
Snap2Sketch values your privacy and is committed to protecting the personal information you provide when using our website, mobile app, and services. This policy explains how we collect, use, store, and delete information.
2. Information We Collect
We collect the information needed to provide and improve Snap2Sketch. This includes:
- Account profile details like name, email address, phone number, and billing/shipping address
- Uploaded photos, generated sketches, order information, and purchase history
- Payment and transaction details required by our payment providers
- Device, browser, analytics, usage data, and IP information
- Authentication details from social login or connected services
- Google Drive and Google Photos content only when you choose to import files
3. How We Use Your Information
We use your data only to deliver and maintain our services, support your orders, and keep the product secure. This includes:
- Processing orders, producing books, and delivering your completed artwork
- Managing your account and authentication
- Providing customer support and communicating order updates
- Analysing service performance and improving features
- Preventing fraud, abuse, and security risks
4. Third-Party Services
We use trusted third-party service providers to operate Snap2Sketch. Those providers may access your information as needed to support the service, but only for the purposes described here. Third parties include:
- Payment processors for secure checkout
- Printing and delivery partners to fulfil physical orders
- Cloud hosting providers for storage and application hosting
- Email service providers for transactional and support messages
- Analytics providers to understand usage and improve our experience
5. Facebook and Google Integrations
Snap2Sketch may use Facebook and Google services to support authentication, file import, and account access. We only request information after you explicitly choose to connect these services. Your data is not used for advertising or unrelated profiling.
- Facebook login is used only to authenticate your account and retrieve basic profile information with your consent.
- Google Drive and Google Photos access is used only to import files you explicitly select for transformation.
- We do not retain Google or Facebook access permissions longer than necessary for the agreed service.
- Data shared with these providers is limited to their required consent scope and purpose.
6. Data Retention
We retain personal information for as long as needed to provide our service, comply with legal obligations, and resolve disputes. Uploaded images and order data are stored only long enough to fulfil your order and support customer service.
7. Data Deletion and Your Rights
You can request deletion of your personal data at any time. Once your deletion request is approved, we remove your account information, uploaded photos, and associated order data from our systems, except for data we are legally required to retain.
- Email support@snap2sketch.com to request account or data deletion.
- If your Facebook account is linked, we also support the Facebook Data Deletion callback process.
- Facebook Data Deletion callback URL: https://snap2sketch.com/api/auth/facebook/data-deletion
8. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online service can guarantee complete security.
9. Updates to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. The effective date will be updated at the top of this page. Continued use of Snap2Sketch after changes means you accept the updated policy.
10. Contact Us
For questions about this Privacy Policy or your personal data, contact support@snap2sketch.com.